Short Notice Cancellation / No Show

If the client is late/no-shows/cancels:

• Notify us and include date and reason. Tell me even if you don’t plan on enforcing the fee.

• Remind the client of the agreement they signed even if you don’t plan on enforcing the fee.

• Let me know if you want help enforcing the fee. While we cannot force them to pay, we can withhold treatment by all of our therapists until they do…as long as they have signed the policy.

• You can only enforce a fee for the previous appointment. You can’t tell them they were late 3 sessions ago and there is a fee.

Inappropriate behavior

Please let me know what happened, even if you do not require a consequence. What may not bother you may bother other therapists and we put this in their file for full disclosure. Every instance needs to be documented. Inappropriate behavior includes

• being under the influence

• anything sexual

• mean comments regarding race, sex, gender, etc.

• If it makes you uncomfortable, lets talk about it.