Every Monday through Thursday morning, we send out all treatment plans that we have received since the previous workday. Under normal circumstances, there is no need to ask whether a new plan has been received. You only need to ask us if you have a specific reason to think a plan may have been missed or if there are unusual circumstances requiring immediate attention.
If the patient is wondering why there isn't a new plan yet, have them contact their attending physician. The physician supervises the renewal process and is the best source of information regarding the status of a renewal request.
Your recommendations on the final report are our opportunity to provide input to the physician, but they do not automatically result in a new treatment plan. The physician may request a new plan, schedule a re-evaluation, or decide on another course of action. We are not involved in this part of the process, but the patient can contact the physician directly for an update and let them know they wish to continue treatment.
If this is a work comp claim, it has to go through an approval process with the adjuster that can take anywhere from 1 day to one month or longer. Again, its the attending physician that supervises this process and is the only one that might have insight to where its at in the process. Please have the patient talk to their doctor.
If a patient wishes to receive treatment before an approved plan is received, they may pay out of pocket. If a treatment plan is later approved that covers that date of service, we can reimburse them. In many cases, approved plans are retroactive to the treatment commencement date listed on the plan.